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Last updated: [27/11/2025]
This Refund and Returns Policy governs all purchases fulfilled by our verified partners through www.furzelo.com. Furzelo upholds the highest standards of transparency and customer care, ensuring that all refund and return procedures follow established eCommerce practices in the United States, providing our customers with confidence, security, and peace of mind.
1. Eligibility for Returns
We accept returns within 30 days of the delivery date under the following conditions:
- The item must be unused, unworn, and in original condition
- The item must be in its original packaging
- Proof of purchase (order number or receipt) is required
Items that do not meet these conditions may not be eligible for a refund.
2. Non-Returnable Items
The following items are non-refundable unless defective or damaged upon arrival:
- Clearance or sale items
- Gift cards
- Personalized or custom-made products
- Perishable goods (if applicable)
3. Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the item
- Description of the issue
We will arrange a replacement or full refund at no additional cost.
4. Return Process
To initiate a return, please follow these steps:
- Contact our support team at support@furzelo.com
- Provide your order number and reason for return
- Await return authorization and instructions
- Ship the item to the provided return address
Returns sent without prior approval may not be processed.
5. Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Original shipping fees are non-refundable
6. Refund Processing
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 5–10 business days depending on your bank or payment provider.
7. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at support@furzelo.com
8. Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again
- Contact your credit card company
- Contact your bank
If the issue persists, please email us at support@furzelo.com
9. Order Cancellations
Orders can be canceled within 12 hours of placement. After this time, orders may already be processed or shipped.
10. Contact Information
For all refund and return inquiries, please contact:
FURZELO LLC
Email: support@furzelo.com
Website: www.furzelo.com
Legal Disclaimer
This policy is provided for general information purposes and does not constitute legal advice. For full legal compliance, we recommend consulting a licensed attorney in the United States.